FAQ
Orders & Shipping
How long does shipping take?
Shipping times vary depending on the product, destination, and shipping method selected at checkout. Ready-to-ship items are typically processed within 1–3 business days, while made-to-order items may take a little longer. Once your order is on its way, delivery times depend on the shipping method and USPS transit times.
Do you ship internationally?
Yes! International shipping is available on select products. If you're outside the US and have questions about shipping to your country, feel free to reach out!
Can I track my order?
Absolutely! Tracked shipping is available if you'd like to follow your order along the way. I also offer a more affordable untracked shipping option on select items. Please keep in mind that untracked orders won't include tracking updates once they're on their way to you.
What if my mail never arrives?
Once your order has been dropped off with USPS, delivery is in their hands. If your tracked package is delayed or appears lost, please reach out to USPS with your tracking information for assistance. For untracked orders, I’m unable to verify delivery or replace/refund items that may be lost in transit.
Returns & Exchanges
Can I return or exchange?
All sales are final once an order has shipped. At this time, returns and exchanges are not accepted on physical items, including handmade, made-to-order, custom, and sale items. Digital downloads and gift cards are also non-refundable.
What if my order arrives damaged or I receive the wrong item?
Please email 256craftco@gmail.com as soon as possible with a photo of the damaged item or incorrect order. If your item was damaged during shipping, I’ll help you start a claim with USPS.
Can I cancel my order?
If your order hasn’t shipped yet, contact me at 256craftco@gmail.com as soon as possible. I’ll do my best to help cancel your order, but cancellations cannot be guaranteed once an order has been shipped.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at 256craftco@gmail.com or fill out our contact form https://256craftco.store/pages/contact
Do you offer wholesale?
Yes! 256 Craft Co offers wholesale through both Faire and direct orders. You can find us on Faire or reach out to 256craftco@gmail.com for direct wholesale pricing, product options, and details. I’d love to help bring 256 Craft Co goodies to your shop!
Where can I follow you on social media?
Stay connected with us @256CraftCo for new arrivals, sales, and behind-the-scenes content!